Human Elements of Customer Experiences with Karl Sharicz

Today on Experience by Design, we welcome Karl Sharicz to the podcast. Karl's background in chemistry has served him well in customer experience. Looking at how elements mix together, measuring the outcomes, experimenting with different approaches. All together it has led to being a CX thought leader, author, and trainer. We explore Karl's approach to CX, how service and science can go together, and how to keep people as our primary focus.