Inspiring Racial Equity across Customer Experience

We are at a generational inflection point in American society, and in many parts of the world, around how we come to terms with structural racism and discrimination. Each day can bring a new story about the need for real change, and further introspection around what each of us can do about it in our personal and professional lives. Today’s podcast is a recording of an event that Gary hosted at the end of July on ‘Inspiring Racial Equity: How CX Professionals Can Guide Their Organizations to Tackle This Urgent Issue.” The event was a joint effort of the Boston and Atlanta chapters of the Customer Experience Professionals Association. The panelist, with combined expertise and experience in addressing these issues, provide a guide organizations to inspire racial equity.