Micah Solomon on Ignore Your Customers and They'll Go Away

Micah Solomon visits the Experience by Design studio to talk about how if you ignore your customers, they will go away. More importantly, Micah talks about how to pay attention to your customers, empower your employees, and create organizations that care about both. We explore his new book, talk about how he got into customer experience in the first place, and how to build experiences one interaction at a time.