EP029: Flying, Frying, and Exercising!

How Peloton’s customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC’s clever response to a chicken shortage. Bite-Sized Delights From the Episode: How Peloton’s customer service response turned a bad experience into a memorable one. Delta’s unique approach to helping folks fly with kids. KFC’s edgy ad in response to a chicken shortage crisis in the UK. Why millennials want the mobile experience more aligned with the in-store experience. Are You Looking for Things We Referenced? "Okay, KFC’s Ad About Its Chicken Shortage Is Pretty Great" by Clint Rainey “Empower Your Team To Over Deliver in Customer Service – My Peloton Story” by Matt Ward Smarter CX by Oracle The Oracle CX Assessment Tool