EP041: Universal Waiting, Disney Committing, and Myrtle Moaning!

Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience. Bite-Sized Delight From the Episode: • How Universal Studios cracked the code on waiting. • Three principles Disney committed to in order to enhance the customer experience • The Remarkable experience of Moaning Myrtle in the Universal Studios restroom Are You Looking for Things We Referenced? • Universal Studios  • Transformers Ride  • The Wizarding World of Harry Potter Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!