#285 - Don't jump to solutioning, listen first!

Geetha Vidhyadhar, Director of Product Management at Accolades, a Personalized Healthcare company that puts humanity back in healthcare for employees by building relationships that connect them and their families to the right care at the right time. Geetha shares her journey coming from a family of doctors to now serving Healthcare employees powerfully. With a focus to eliminate burnout from the Healthcare workforce, she is on a path to Innovate using Robotic Process Automation and Artificial Intelligence to enable the Care Teams. Her work in providing best-in-class service through telephony and messaging channels is continuously evolving and improving to give the customers quick and meaningful service. She shares a lot of great tips for the product community and leaders to build a work environment where people want to do their best work every day.