Defining customer experience
Fast Pace with Josh Phegan and Dean Mackie - A podcast by Josh Phegan - Real Estate Trainer, speaker, coach. - Thursdays
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This Fast Pace episode features Dean Mackie and Josh Phegan on defining customer service, why that's important and how to do it. They show how to define customer points of pain and what they really want, ways to provide service and build trust around those points, and how to charge for the value of the customer experience you provide.
