What the FinTech? | S.4 Episode 13 | AI simulation training in financial services

In the latest episode of the What the FinTech? podcast, we’re joined by Casey Denby, VP of Sales at US tech firm Zenarate, to chat about AI simulation training and how the technology can be used by banks and financial institutions to train call centre staff to deal with a multitude of scenarios. Casey and FinTech Futures editor Paul Hindle also discuss the impact the AI boom is having on job creation, the core use cases for the technology specifically within banking and fintech and what the future might hold for AI, as well as the work Zenarate has been doing in the field. And finally, we find out what fintech buzzword Casey wants to lock away in our Fintech Jail! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. This episode is brought to you by Zenarate. https://www.zenarate.com/