What the FinTech? | S.4 Episode 14 | Financial vulnerability and the Consumer Duty

In the latest episode of the What the FinTech? podcast, we’re joined by Helene Panzarino, Director of the Centre of Digital Banking and Finance at the London Institute of Banking and Finance (LIBF), to chat about the growing issue of financial vulnerability in the UK. Helene and FinTech Futures editor Paul Hindle discuss the characteristics of financial vulnerability and the factors driving it, what financial institutions need to change to ensure they understand the needs of vulnerable consumers and what they should be doing more of to protect them, and the impact the FCA’s recent Consumer Duty regulation might have in the push for more consumer protection in financial services. And finally, we find out what fintech buzzword Helene wants to lock away in our Fintech Jail!