What the FinTech? | S.5 Episode 19 | Driving growth and customer satisfaction in digital banking

In the latest episode of the What the FinTech? podcast, FinTech Futures editor Paul Hindle sits down with Clare Gambardella, Chief Customer Officer at Zopa Bank, to explore how Zopa has looked to approach its growth strategy amid the constantly evolving digital banking landscape in the UK. Clare discusses how consumer demands have shifted in recent years amid a challenging economic environment and the arrival of new technologies, and what UK customers are currently looking for from their banking providers, as well as how to navigate the challenges of attracting and retaining customers in an increasingly competitive banking market and at a time when account switching numbers have been on the rise.