Fintech Hunting Episode #130 with the incredible Chad Gallison Director of Call Center Technology at Anomaly Squared

Ladies and gentlemen welcome to a new episode of the Fintech Hunting Podcast.  We have a very special guest for you today.  He is a dialer expert and guru, technology evangelist, specializes in borrower outreach.  Please help me welcome Chad Gallison Director of Call Center Technology at Anomaly Squared In this episode we discuss: 🎙 Speed to Lead and what it is - Optimizing your system to reach leads quickly - Using more methods than just phone calls (SMS, Email, etc.) - Setting up all methods to generate an inbound call 🎙Contact Rate and what it is - Why you should never stop after one attempt to contact a lead - Finding a balance between being aggressive and not irritating the prospect - Testing to find the best cadence and timing between touches - Importance of being able to adjust and change as needed (Don't just set and walk away) 🎙How to improve both - Test everything