641. Insights: What does 'financial inclusion' actually mean?

Our expert host, Gwera Kiwana, is joined by some great guests to ask: 'What actually is financial inclusion?' It has become a catch-all for financial services looking to engage with communities and markets that have not been traditionally connected to the financial grid. But while much good has been done under the umbrella of financial inclusion - is it time to rethink the term? Is it helpful? And should we be pushing people towards banking systems that weren’t designed for them? This week's guests include: Bruno DIniz, Co-founder, Spiralem Sunaina Kumar, Senior Fellow, Observer Research Foundation Dayana Yermolayeva, CEO & Co-founder, JiPay This episode is sponsored by FullCircl You’re under pressure on multiple fronts – demanding customers, competitors making a grab for market share, regulatory scrutiny, and high cost-to-serve. So, what to do? Whether you’re a bank or financial services company, future-ready transformation can only be achieved by implementing a holistic Customer Lifecycle Intelligence (CLI) strategy. This new whitepaper explores how CLI will help you find the right customers, onboard them faster, and keep them for life. Check out the whitepaper here! Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Simon Taylor, Jason Bates and Gwera Kiwana, as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email [email protected]! Special Guests: Bruno DIniz, Dayana Yermolayeva, and Sunaina Kumar. Learn more about your ad choices. Visit megaphone.fm/adchoices