Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

This month on First Contact: Stories of the Call Center - Christian is joined by a topmost expert in the field of call center benchmarking, training and certification - Bruce Belfiore. Bruce prides himself in being a man of many experiences, having dual nationality - US and Italian, having been both COO and CFO of different companies, and having hosted the CallTalk Podcast for over 12 years - there's no shortage of business and life lessons in his background. In Episode 7 of Season 2 of our show, he talks about all the main pillars of his business, Benchmark Portal, and how they were shaken up in the past year. Join us, won't you? You might even get a special offer from Bruce.