The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

One type of entrepreneur we've never featured on or show, but which is very common within the contact center space, is the serial entrepreneur. Gary Pudles, CEO of AnswerNet, has spent a lifetime taking businesses from the rocky contact center path towards the streamlined road to success. Gary's been around the block a few times and many regard him as the topmost authority within the acquisition space. With a fascinating story about his most troubling & complex mergers, Gary explains to Christian what it means to integrate culture within an organization and do it successfully! This is Episode 2 of Season 2 of First Contact, Stories of the Call Center.