Human First: Ramon Portilla on Redefining Customer Experience

In this episode of Founders Future, host Jae Encarnacion sits down with Ramon Portilla, founder of HumanX Insights and a pioneer in human experience strategy. With over 30 years of leadership across customer and employee experience, Ramon shares how he's transforming the way organizations build loyalty and drive growth—especially within the retail and Hispanic markets. As VP of Customer Insights & Future Trends at the Hispanic Retail Chamber of Commerce, Ramon brings a forward-thinking le...