Horst Schulze Founder of Ritz-Carlton

Horst revolutionized the hotel industry, creating one of the most recognizable international brands – the Ritz Carlton Hotel Company – forever altering the very nature of customer service. Currently chairman emeritus of Capella Hotel Group, Horst has also released a new book, Excellence Wins. On this episode of Framework Leadership podcast, he talks about the relentless pursuit of excellence through service to others.    To connect with Kent Ingle: www.kentingle.com Twitter: @kentingle Facebook: https://www.facebook.com/kent.ingle/