EP23: Diagnosing E-Commerce ATO issues

It has been an entire year since the Covid-19 pandemic changed almost every facet of our lives. For those in e-commerce fraud prevention, depending on the vertical of your business, you either saw a massive drop in sales & increase in refunds & chargebacks (e.g. in-person event tickets, travel and related expenses, etc) or a huge increase in sales, and often fraud that followed (essential retail items, food delivery, etc.). At the beginning of this episode, Karisse shares some of her memories from the beginning of the pandemic when panic, uncertainty, and questions ensued.   Additionally, Karisse talks about the need for diagnosing a company's ATO (Account Takeover) problems prior to selecting or investing in a solution. She shares examples of various current methods of account takeovers being utilized by cyber criminals, and also discusses multiple goals or intentions of the ATOs, and how these are important to select the right prevention strategy for the type of attacks your companies experiences. Not all solutions claiming to prevent ATOs will work on all methods and/or goals of the attacks. It is equally important for solution providers to understand this, in order to target the companies that need their services most, and not risk disappointment or overpromising/underdelivering.   To be alerted when new episodes are released, subscribe to the Fraudology Podcast on your favorite podcast platform. And if you enjoy this podcast, please rate & review on Apple podcasts! This helps others discover the podcast!   Links discussed in the episode: Karisse was a guest on the Fraud Technology Podcast! You can find the podcast on any major podcast platform, and directly here: https://www.fraudtechpodcast.com/1620238/8179578-episode-6-fraudology-karisse-hendrick-digital-fraud-strategy-fearless-females-in-fraud-prevention   Karisse will be a speaker at the Loyalty Security Association Spring 2021 Virtual event (April 21-22): https://loyaltysecurityassociation.com/events/upcoming-events/spring-conference-2021/   Karisse will also be speaking at the upcoming Airline & Travel Payments Summit, Virtual event, May 25, 2021: http://airlineinformation.org/upcoming-events2/636-atps-fraud.html   The Fraudology Podcast is edited and Produced by the exceptional team at Journey GurlMagic Productions.