EP36: We Need to Talk About Refund Fraud...

Refund Fraud targetting e-commerce retailers & food delivery companies specifically has been on the rise over the last few years. In one study, they concluded that INR (Inventory Not Received) claims have increased over 33% in US retail in 2020. While claiming INR is the easiest way for a refund fraudster to keep the product & receive their money back, it's not the only way.   In this episode, Karisse will talk about: -How she learned about this issue & what she's done so far to help merchants combat it -Why this particular category of online fraud is so challenging to identify, quantify, and prevent -The secondary economy that has been created to offer various services to support refunders such as refunding-as-a-service, "boxing" services, re-shipping or drop addresses, online training, etc. -What, if any technology solutions exist to help your company detect and protect against refund fraud -That there are several strategies, through policy, process, and data analytics to identify and prevent losses from increasing.   Resources discussed on the episode: Episode 4 of the Fraudology Podcast "The New Threat to Online Retailers: Fraud as a Service" (Can be found on this podcast feed on your favorite podcast platform)   Online FraudCast Episode 46 "Criminal Intent. Recovering Fraudster "Jay" Visits the FraudCast https://podcasts.apple.com/us/podcast/episode-9-criminal-intent-recovering-fraudster-jay/id1407373080?i=1000470301146   Register for the upcoming Refund Fraud Virtual Workshop, presented by Karisse Hendrick, owner/Principal Consultant of Chargelytics Consulting! This will be the only workshop on this topic we offer in 2021& registration will be limited. For more information: https://www.chargelyticsconsulting.com/refundfraud   Subscribe to the Fraudology Podcast to be alerted when new episodes are released!   This episode was edited & produced by the exceptional team at Journey Gurl Productions.Mentioned in this episode:2023-q4-postroll sardine 12023-q4-preroll sardine 1