Enterprising Insights, Episode 29 - Industry News and a CX Rant

Futurum Tech Webcast - A podcast by The Futurum Group

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Technology

In this episode of Enterprising Insights, host Keith Kirkpatrick covers industry news from the past week, including a briefing with Cloud Eagle, a new product announcement from NetSuite, and Adobe’s terms and conditions updated. He closes out the show with a Rant focused on the declining customer experience among American consumers, as tracked by Forrester Research.