Why Employee Work Hacks Aren't Sustainable

Gartner VP Caroline Walsh explains to Jackie Wiles, Associate Content Director, why organizations must prioritize resilience, not just efficiency, to succeed. The need to respond at speed to the impact of the pandemic revealed that years of focusing heavily on efficiency often led to organizational fragility and vulnerability. Now organizations must adjust. During this interview, Walsh Walsh discusses the highs and lows for employees as organizations try to build more sustainable processes and work design