Mastering Customer Experience with Daniel Pappas

Join host Chaz Wolfe as he welcomes Daniel Pappas, a fencing industry titan who has built a 7+ figure empire in just over three years. With a relentless focus on customer satisfaction, Daniel has achieved incredible success and amassed a loyal client base. In this episode, Chaz and Daniel explore Daniel's journey, the importance of putting customers first, and his commitment to continuous improvement throughout his business. Don't miss this opportunity to discover the power of prioritizing customer experience in growing your business!Episode Highlights:[01:20] Introducing Daniel and his successful business[02:22] Daniel's motivation to keep pushing forward[02:48] Perfection through Daniel's eyes[03:12] The source of Daniel's drive[04:40] How Daniel discovered his business niche[08:13] A smart decision that boosted Daniel's business growth[10:23] Daniel's focus on marketing and competition analysis[11:28] Using videos to enhance online presence[13:08] A misstep that impacted Daniel's business negatively[14:37] Why Daniel remained in sales for an extended period[16:47] Daniel's approach to decision-making[19:33]  Chaz asks a favor[20:30] The one metric Daniel would choose to track[23:46] Networking and masterminding with other entrepreneurs: Daniel's approach[24:28] If limited to one hour per week, how would Daniel run his business?[25:03] Daniel's game plan if he lost everything[26:16] Connecting with Daniel[27:30]  How to connect with Chaz, info on Gathering The Kings MastermindNoteworthy Quotes:"As a business owner, you must scrutinize your processes and actions. Show up every day, identify what's going wrong, and find better solutions." – Daniel Pappas"The customer is everything. Many businesses lose sight of that." – Daniel Pappas"Our entrepreneurial DNA influences everything we do, from our process standards to our thinking." – Chaz Wolfe"When customers request something, don't just say no. Instead, think creatively to meet their needs." – Daniel Pappas"Marketing is one of the four fundamental pillars, along with sales, customer delivery, and finance." – Chaz Wolfe"Customers want information, a face to the brand, and consistent Facebook posts." – Daniel Pappas"Removing myself from the sales process opened my eyes to bigger issues." – Daniel Pappas"If something is causing problems that customers notice, we must solve it." – Daniel Pappas"We strive to take it personally, knowing that, especially in residential projects, clients are investing in their homes. Their happiness is our ultimate goal." – Daniel PappasRecommended Books & Resources:2 Second Lean by Paul A. Akers: https://www.amazon.com/Second-Lean-People-Build-Culture/dp/0984662286Let’s Connect!Daniel Pappas:Website: https://bespokefence.com/Facebook: https://www.facebook.com/BespokeFenceCompanyLinkedIn: https://www.linkedin.com/in/daniel-pappas-27286483/Chaz Wolfe (Host): Linktree:  https://linktr.ee/chazwolfe?utm_source=linktree_admin_shareWebsite:  www.gatheringthekings.comFacebook:  https://www.facebook.com/chazwolfe/Instagram:  https://www.instagram.com/gatheringthekings/LinkedIn: