Beyond the Hype: A Deep Dive into the Inner Workings of Conversational AI Chatbots

On this episode of Generation AI, we take a deep dive into the world of conversational AI chatbots and their transformative impact on higher education. The discussion traces the evolution of chatbots from simple, rule-based systems to the sophisticated, AI-powered agents of today. Ardis breaks down the inner workings of modern chatbots, explaining concepts like retrieval augmented generation (RAG), multilingual capabilities, and the integration of AI with institutional databases and APIs. We also explore the future of AI assistants, envisioning goal-oriented, autonomous agents that can personalize the student experience and boost productivity. Packed with expert insights and real-world examples, this episode is a must-listen for any higher ed professional looking to harness the power of AI for student engagement, support, and success.