Managing difficult stakeholders at work

In this episode, Rachel identifies the parallels between traffic jams and typical workplace issues. Key points discussed include 'expecting the outlandish', where leaders have high, often unrealistic expectations; 'whim tossing', which addresses the confusion caused by leaders' unclear ideas; 'bystanding', where stakeholder involvement is lacking; and 'unclear expectations', which affect goal clarity and achievement. She suggests proactive planning, clarity-seeking, and strategic negotiation to alleviate these challenges.