The True Meaning of Customer Centricity with Annette Franz, Founder and CEO of CX Journey

Getting to Aha! with Darshan Mehta - A podcast by iResearch - Fridays

Categories:

Business

In this episode of Getting to Aha!, Darshan Mehta is joined by Annette Franz, Founder & CEO of CX Journey. They discuss Annette’s aha! journey; how customer experience came to be so vitally important in business; when the customer journey truly begins; and the difference between being customer-focused and customer-centric.