Complaints & The Incoming RG 165

Happy New Year! Managing Director Naomi Burley and our Regulatory expert Carole Ferguson look at obligations around complaints handling and future obligations of RG 165. Regulatory Guide 165 as it was 2018: https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-165-licensing-internal-and-external-dispute-resolution/