Su-Ren Neo from Twilio: How to Improve Your Customer Engagement

Shahin Hoda chats with Su-Ren Neo, Senior Director, Marketing for Asia-Pacific and Japan at Twilio, about how marketers can improve their approach to customer engagement. Su-Ren starts with her definition of customer engagement. She talks about the fascinating nature of APAC from a marketing perspective and emphasises the role of data in creating a competitive advantage for any company in the region. During the conversation, Su-Ren also discusses some industry examples of companies acing the customer engagement game! She then concludes by mentioning some mistakes that companies can avoid. Read the show notes: https://xgrowth.com.au/blogs/customer-engagement/ Join the Slack channel: https://growthcolony.org/slack