How To Impress Clients with a Killer Onboarding Package (with Matt Forget of 5 Architecture)

#011: Ever wondered how to create a lasting client experience in architecture? Matt Forget, co-owner of 5 Architecture in Florida, joins us to kick off Season 2 by diving into client onboarding experiences and his sales strategies.We dive into:→ What are some of the successful pricing strategies in architecture?→ Why are memorable client onboarding and closing experiences so crucial?→ What are the steps in Matt's sales and onboarding process?→ How can you use humor and creative labelling in proposals?→ What are the proactive measures for a smooth onboarding phase?→ How do you set clear expectations in client communication?(00:00) Podcast intro.(04:17) Prioritize early engagement for a unique experience.(07:37) The power of vetting, meeting in person and building rapport.(12:01) How to identify challenges.(15:36) A word from our sponsor. (16:35) The ‘Peak-End Rule’ and how end experiences impact client perception.(22:33) Intentionality and future-focused planning enhance relationships.(24:24) Prepare clients for 2025 completion and process understanding.(27:13) Business book resources with executives.(30:37) Consider swag and design templates for kickoff.(33:39) Valuable community with useful, implementable resources.GROWTHITECT RESOURCES→ Join thousands of architects on the free Growthitect newsletter - https://growthitect.com/join STAY CONNECTED→ Follow on LinkedIn→ Follow on Instagram→ Subscribe on YouTube→ Follow on TwitterSPONSORS🎁 Exclusive offer for Growthitects: Mention Growthitect when you schedule a free consultation and get 10% off your first year with Gelt! → https://go.joingelt.com/growthitect A big thank you to Gelt for supporting our entire first season! 🙌 They’ve been a game-changer for managing both my personal and business taxes, making tax strategy, compliance, and filing stress-free. If you're looking to optimize your taxes and simplify your financial life, I highly recommend checking them out.