Crisis Management with Heather Lahtinen

191 - I received this email shortly before we left for spring break in Belize earlier this month: Dear Nicole, We’re canceling your Airbnb because we -- whoopsie! -- double-booked and you're out, sucka. OK, sure, I'm paraphrasing but that is what happened. And you know what? I was a wee bit frustrated. OK, not frustrated. I was legitimately pissed off. But I had two choices in moving forward: I could stay pissed off, scorch the earth and cancel the entire vacation or I could t...