Navigating Thought Spirals with Heather Lahtinen

214 - I screwed up. You guys, I'm human and I'm not (too) embarrassed to admit that I made a mistake. And I'm baring it all in this week's episode of The Hair of the Dog podcast.Here's the gist:I made some pretty serious assumptions about a client I booked last Christmas. I sold him a gift certificate as a gift for his girlfriend. I assumed -- because he is an acquaintance, not a cold sale -- that I didn't have to go through my entire process with him, that I knew what his gif...