Ep. 241 - 'Lade Tawak - How UX Uses Diversity to Create a Complete Lens of the Customer

My guest today is  'Lade Tawak, an experienced UX Researcher for many top brands including Google.  Find ‘Lade Online: LinkedIn: www.linkedin.com/in/ladetawak  Twitter: www.twitter.com/LadeTawak Website: ladetawak.com Find Jamin Online: Email: [email protected]  LinkedIn: www.linkedin.com/in/jaminbrazil Twitter: www.twitter.com/jaminbrazil  Find Us Online:  Twitter: www.twitter.com/happymrxp  LinkedIn: www.linkedin.com/company/happymarketresearch  Facebook: www.facebook.com/happymrxp  Website: www.happymr.com  This Episode’s Sponsor:  This episode is brought to you by HubUx. HubUx reduces project management costs by 90%. Think of HubUx as your personal AI project manager, taking care of all your recruitment and interview coordination needs in the background. The platform connects you with the right providers and sample based on your research and project needs. For more information, please visit HubUx.com. [00:00] On Episode 241, I’m interviewing ‘Lade Tawak, experienced UX researcher for many large companies, including Google, but first a word from our sponsor. [00:12] This episode is brought to you by HubUX.  HubUX is a productivity tool for qualitative research.  It creates a seamless workflow across your tools and team.  Originally, came up with the idea as I was listening to research professionals in both the quant and qual space complain about and articulate the pain, I guess more succinctly, around managing qualitative research.  The one big problem with qualitative is it’s synchronous in nature, and it requires 100% of the attention of the respondent. This creates a big barrier, and, I believe, a tremendous opportunity inside of the marketplace.  So what we do is we take the tools that you use; we integrate them into a work flow so that, ultimately, you enter in your project details, that is, who it is that you want to talk to, when you want to talk to them, whether it’s a focus group, in-person, or virtual or IDI’s or ethnos; and we connect you to those right people in the times that you want to have those conversations or connections – Push-Button Qualitative Insights, HubUX.  If you have any questions, reach out to me directly. I would appreciate it. [email protected]        [01:36]  Hi, I’m Jamin, and you’re listening to the Happy Market Research Podcast.  My guest today is ‘Lade Tawak, an experienced UX researcher consultant for many of the top brands, including Google.  ‘Lade, thanks very much for being on the Happy Market Research Podcast today.  [01:53]   Hi, Jamin.  Thank you for having me.