MRMW NA 2019 Conference Series – Jill Bishop - Multilingual Connections

Welcome to the MRMW NA 2019 Conference Series. Recorded live in Cincinnati, this series is bringing interviews straight to you from exhibitors and speakers at this year’s event. In this interview, host Jamin Brazil interviews Jill Bishop, Founder and CEO of Multilingual Connections. Contact Jill Online: LinkedIn [email protected] Multilingual Connections [00:00] Jill Bishop, Multilingual Connections, I had the pleasure of getting to know her over the several days we were at MRMW as she was located right by where I was doing the live podcasts.  Tremendous energy, in-depth understanding of translation, transcription, and just a global point of view, which adds a lot of value. You know language is set in context, and context is critical for translation and transcription.  I really hope that you enjoy this episode. She also talks a little bit about technology and how she’s streamlining processes. As always, you can find her information in the show notes. [00:37]   My guest today is Jill Bishop; Multilanguage Connections is the name of the company.  She is the founder. Jill, thanks for being on the Happy Market Research Podcast today. [00:44]   Thanks.  Yeah, Multilingual Connections. [00:47]   Did I say it wrong? [00:48]   Everybody does.   [:50] Dang it!  Multilingual Connections.  I apologize. [00:52] That’s OK. That’s OK.       [00:53]    So, tell me a little bit about what you guys do.    [00:55] Yeah, sure.  We are a translation and transcription agency.  We help organizations understand and engage their multilingual speakers.  That could be local, national, or international. We work in about 75 different languages.  So, we do translations of surveys, legal contracts, discussion guides, audio and video transcription, voiceover, and subtitling.   [01:14]   Very fun.       [01:16] It is very fun.        [01:18] My first experience was in 1996 with a transcription company.  And it was probably one of the biggest pieces of value I’ve ever had to qualitative research.  So, I did this series of focus groups. We had them transcribed, which was at significant added cost; we’re pretty lean budget-wise.  But, man, talk about the best utilization of funds for pulling out quotes and discoverability. [01:44] Absolutely.  Rather than you spending your valuable time doing something that you’re only qualified to do, send those easy tasks out to somebody else so that you can focus.   [01:53] Yeah, that’s awesome.  So, how long have you been doing it?   [01:54] 14 years.   [01:55]   So a little while.   [01:57] Yeah,