Prudential’s long position on skills: fostering careers while embracing automation

Financial services giant Prudential is working to develop a healthy internal market for skills, complete with training and apprenticeships. The company is identifying both supply (workers) and demand (jobs) in terms of competencies, expertise, and attributes, rather than experience and general categorizations. Falzon explains how this symbiotic approach leads the company to pursue efficiencies as it also looks to foster the careers of its home-grown talent.