Episode 33: Swarming – Reinventing IT Support

What is swarming in IT support services and why is everyone talking about it? As swarming models become more popular within the Support industry, what does it entail? In this podcast, Oliver Hussick and Jonathan Hawkes from HCLTech’s Workplace Experience Consulting team explain how swarming can revolutionize your support model, improve user experience, and deliver a first-class IT service. Speaker Details: Oliver Hussick is the Principal Consultant of the Workplace Experience Consulting (WXC) practice, a global consultancy unit within HCLTech. Follow Oliver Hussick on LinkedIn to get more insights and updates on Digital Workplace Services. Jonathan Hawkes is the Principal Consultant of the Workplace Experience Consulting (WXC) practice, a global consultancy unit within HCLTech.