Improving the Patient Experience to Build Customer Loyalty
Healthcare Executive Podcast - A podcast by American College of Healthcare Executives
On this episode of ACHE’s Healthcare Executive Podcast, Chris Coraggio sits down with Jake Poore, president of Integrated Loyalty Systems Inc., to discuss creating a blueprint for a world-class experience for patients and employees. Jake shares his expertise on elevating the patient experience in the age of social media, building a workforce committed to the brand promise, and the close link between patient and employee satisfaction.
