Episode 22 - Citizen Services Powered by AI

Today, Jon Knisley (the host of hello, Human and a long-time technologist helping companies adopt and utilize emerging digital solutions) talks with Max Vicino, the director for AI, IoT, and automation at Avanade about this episode’s topic: citizen services powered by AI.   The technology’s enormous disruptive potential is not limited to the private sector. Citizen services powered by AI and machine learning help make welfare payments, speed immigration decisions, detect fraud, improve veterans’ care, and much more. Max gives us his perspective and insight on the exciting uses and future of AI for citizen services and the public sector. He dives into both the opportunities as well as the challenges that may slow the adoption of AI. A big thanks to FortressIQ for sponsoring the program and be sure to hit the subscribe button whenever you listen to podcasts. Talking Points: The background behind Avanade and Max’s role at Avanade The current state of AI adoption in the public sector State/local organizations’ flexibility to experimenting with technology Opportunities for AI to impact citizen services in the next few years Challenges that may slow the adoption of AI Closing the gap and driving more applied AI programs to the public sector Ethics and explainable AI in the public sector Resources/Links: Avanade FortressIQ If you enjoyed this episode, subscribe and check out our series at fortressiq.com/podcast. Thanks for joining us today on hello, Human.