Hey Legal Podcast 18 - Vicky Crichton | Scottish Legal Complaints Commission

Vicky Crichton, Director of Public Policy at the Scottish Legal Complaints Commission speaks with Hey Legal about what solicitors and firms can do to avoid complaints and why communication on progress and fees are key. Recorded before the current crisis, the information remains highly relevant to the new way of working where client demands will still continue.Follow the Scottish Legal Complaints Commission: @slcccomplaintsFollow us across our socials @Hey_LegalHead over to HeyLegal.co.uk to subscribe to our full list of CPD Sessions. Hosted on Acast. See acast.com/privacy for more information.