Genpact focuses on being an agent of change for enterprises

HFS CEO Phil Fersht is in discussion with the industry legend that is Genpact CEO Tiger Tyagarajan along with Katie Stein, Genpact’s Chief Strategy Officer. The business services industry is in the middle of a major pivot from delivering effort-based processes to performance-driven business value, where the value lies in the quality of data and business impact, as opposed to counting butts on seats and checking boxes. Phil, Tiger, and Katie dig into Genpact’s 25 year journey that started with the company providing managed services and has evolved to supporting real digital transformation using Data-Tech-AI. The webinar had debate on the following pivotal questions: What are the triggers driving genuine enterprise change when there are so many factors assaulting everything we once knew as stable? What are enterprises expecting from business service partners today, what stays the same, and what has changed forever? How Genpact help businesses at a strategic level vs operational? How do we make our industry sexier to attract the best and the brightest? Can today’s service providers convince enterprises to work with them differently?  Can we get past the old-world “effort” partnerships to ones of performance and purpose? What makes Genpact tick these days, and how is it championing new ways of working? What can we expect from the next 2-3 years in business services? Related research: You can download a complimentary copy of the HFS view of Genpact here.