HFS Horizons Report | Retail and CPG Service Providers, 2023

On this HFS Videocast, two of the authors Ashish Chaturvedi, Practice Leader, and Krupa KS, Senior Analyst at HFS Research talk about the HFS Horizons Report​ - Retail and CPG ​Service Providers, 2023 ​which just got released. This HFS Horizons Report assesses how well service providers are helping their Retail and CPG clients embrace innovation and realize value. ​ Horizon 1: Providers can drive functional digital transformation by reducing costs and improving speed and efficiency, for example, modernizing corporate functions such as F&A, sourcing and procurement, IT, HR, and customer service.​ Horizon 2: Providers have Horizon 1 characteristics and the ability to transform end-to-end retail and CPG services, creating unmatched stakeholder experience with a OneOffice™ mindset, for example, creating modern, value-based supply networks. Horizon 3: Providers have Horizon 2 characteristics and are driving entirely new sources of value with a OneEcosystem™ approach, for example, CPG firms adopting direct-to-consumer (DTC) sales models or retailers espousing social commerce to boost their top line. ​ You can read this HFS Horizons Report here. Read the associated blog, “Retail and CPG firms turn to innovation to combat the digital dichotomy” here.