Hot Vendor Firesides: Hot Vendor Vistio delivers contact center solutions without tears

Gregg Antenen witnessed contact center staff break down in tears of frustration as they grappled with the multiple CRM and other data sources, they were expected to jump between in order to solve their customers’ issues. Observing that reality led him to found Vistio - a workflow-oriented solution that allows contact center agents to navigate their interactions with customers more easily. Vistio provides on-screen guidance for agents to interact with customers, providing next-step options and scripting while pulling data from different systems to inform them of critical customer information. We named it an HFS Hot Vendor in Q1 2022 for its intuitive guidance capability, deep customization, and ability to quickly create new workflows and interaction types. In this HFS Hot Vendor Fireside Gregg digs into the challenges facing the industry as wage pressures mount – and how Vistio is well-placed to help. Gregg is keen to state Vistio’s intent to be a trusted advisor to its customers – and to the industry – joining in and delivering events to help spread the idea of the contact center as a value center. The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market. The videocast is in three sections in which we: Warm-up: What does this Hot Vendor deliver? Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market? Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.