Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra

The gig economy and workforce are becoming integral parts of the CX delivery ecosystem, while technology demands a balanced approach between humans and machine/ technology to deliver CX services. HFS Executive Research Leader Melissa O'Brien in conversation with Bharath Vasudevan, Chief Capability Officer at Tech Mahindra Business Process Services. You will learn: How are the Gig economy and workforce becoming integral parts of the CX delivery ecosystem, and what are TechM's preparations for it and POV? What is our take on technology usage in CX delivery with a focus on a balanced approach between humans and machine/ technology? Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here: https://www.hfsresearch.com/research/hfs-horizons-customer-experience-service-providers-2024/