Unfiltered Stories | How Sutherland is navigating Retail/CPG clients through tough times

In this episode of "Unfiltered Stories," Ashish Chaturvedi, Practice Leader at HFS Research, speaks with Sanjay Reddy, Senior Vice President and Global Head of Retail and CPG at Sutherland. They discuss the current state of the retail industry, highlighting the concept of "digital dichotomy" where consumer expectations are rising while input costs soar. Sanjay shares how Sutherland is helping clients navigate these challenges through digital transformation, proprietary products, and outcome-based solutions. They also delve into data strategy, the importance of a strong partner ecosystem, and the role of disruptive technologies like generative AI in enhancing customer experience and operational efficiency. Tune in to learn how Sutherland is driving innovation and success in a rapidly evolving digital landscape. Read the associated Horizons Report - Retail and CPG Service Providers, 2023: https://www.hfsresearch.com/research/hfs-horizons-retail-and-cpg-service-providers-2023/