Unfiltered Stories | The next frontier of the ServiceNow ecosystem

This edition of Unfiltered Stories is an “evolution of ServiceNow” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Richard Stubbs, Director, ServiceNow Global Practice Lead at DXC Technology. They discuss the evolution of the ServiceNow ecosystem and lessons learned from delivering experience-led outcomes through innovative platform approaches. Tom and Richard cover a range of topics, including: What are the new themes and innovations in the ServiceNow ecosystem? What are industry solutions in the context of ServiceNow and what is the progress of building those out? What are client examples for deploying those industry solutions? What comes next in the ServiceNow ecosystem? What piece of advice can we give organizations that are starting or accelerating their ServiceNow journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls? Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?