The Patient Voice: Empathy Amplifier, Grace Cordovano, CEO, Enlightened Results

On this week's episode, Kerry Amato speaks with empathy amplifier, Grace Cordovano who is the CEO of Enlighted Results. They discuss what it takes to be a patient advocate, why these type of services need to be in every doctor's office and what true empathetic design really means? Grace highlights the importance of distinguishing between patients vs. consumers and how long term use of these labels in healthcare only hurt the advancement of patient empowerment.