Automate operations, not guest communication - Scott Curran, Reneson Hotels

Scott Curran is the Chief Operating Officer of Reneson Hotels - an owner of branded and independent hotels here in California - as well as the co-founder of GuestEQ, a hotel operations technology platform.These dual roles give him a unique perspective on how technology can improve operations and delight guests. In today’s episode you’ll learn:* The role of automation in hotel operations today* What he’s seen as a hotel owner and operator* Lessons from improving the hotel check-in process from...