Better Than Easy: How Effort Can Make Your Guests Fall Deeper in Love With Your Hospitality - Susie Arnett, Six Senses

Susie Arnett is the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas, and in this episode talks through concepts she outlined in her article "Ways to Cultivate Psychological Ownership in Your Guests," sharing how to make guests not just like, but truly love their stay.Listeners will learn:The Unlikely Strategy for Guest Engagement: Discover how adding an element of effort and co-creation can create a stronger bond between guests and their experiences.Personalization a...