Culture and Leadership Lessons from the "Thinker In Residence" Professor on the Road - William Murray

In this episode, Dr. William Murray, an associate professor in the School of Hospitality, Food, and Tourism at the University of Guelph, shares his experience as a "Thinker in Residence" for one of Canada's most innovative hotel brands. We hear his observations and insights on culture, service, and providing remarkable hospitality. About William (0:59)The "Thinker in Residence" program (2:47)Access that enables this (5:21)What he is hearing and learning (8:35)How to study culture (17:06)...