Delight Guests Using Apple's "Unboxing" Strategy - Susie Arnett, Six Senses

In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas, shares what she learned from unboxing an iPhone that can guide the way you design moments that delight your guests. Article: Unboxing the Hotel RoomListen to our other episode with Susie: From MTV Producer to Leading Wellness Programming: Lessons and Observations for HospitalityListen to more episodes on guest experience designA few more resources: If you're new to Hospitality D...