Digitize your operations for accountability - Scott Curran, Reneson Hotels

Scott Curran is the Chief Operating Officer of Reneson Hotels, an owner and operator of branded and independent hotels in California that are at the top of guest satisfaction charts. We spoke recently about the power of technology to empower staff and delight guests - and Scott has a unique perspective as both a hotel company COO and the co-founder of GuestEQ, a hotel operations technology platform.I asked him about how he achieved best-in-class guest satisfaction ratings at his hotels, and h...