Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta

Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, she shares the "service-profit cycle of success" and why you shouldn't just focus on employee happiness. Enjoyed this? Listen to more episodes with Robyn here. Send Josiah a text Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here ...