From Accor Chief Digital Officer to CEO: My Observations on Tech - Maud Bailly, Accor

How can hotels use technology to enhance guest experiences without losing the personal touch that defines great hospitality? In this episode, we're learning the answer to that question from Maud Bailly, the CEO of Sofitel, MGallery & Emblems at Accor, who before that was the group's Chief Digital Officer in charge of Digital, Data, Information Systems, Distribution, and Sales. Listen to what she learned in this role, how tech innovation can coexist with and even amplify the human element ...